1. Who We Are

PassHero is an independent Canadian online education and exam-preparation platform. We provide practice exams, mock tests, study tools, product access, referral features, instructor partner features, and related digital services through our website.

PassHero is not a government agency, licensing authority, official exam provider, insurance regulator, real estate regulator, driving authority, or instructor licensing body.

For privacy questions, requests, or complaints, you may contact us at support@passhero.ca.

2. Scope of This Policy

This Privacy Policy applies to information collected through PassHero.ca and related PassHero services, including:

• public website pages;
• account registration and login features;
• free sample exams and paid mock exams;
• exam attempts, scores, progress, and wrong-question review tools;
• product purchase, access, expiry, and entitlement records;
• pass-guarantee, refund, and support requests;
• referral, registration credit, site credit, and payout features;
• instructor partner applications and student recommendation lead features;
• forms, document uploads, email communications, analytics, and security logs.

3. Information We Collect

Account and identity information

We may collect information such as your name, email address, username, password credentials, account status, user role, login records, and communication preferences.

Purchase and product access information

When you purchase or activate a PassHero product, we may collect or generate records such as product name, product type, access duration, order status, payment status, checkout reference, purchase date, expiry date, refund status, credit use, and related entitlement records.

Exam and learning activity

We may collect or generate records related to your use of practice exams and learning tools, including exam attempts, selected answers, correct or incorrect answers, scores, pass/fail status, time spent, attempt timestamps, wrong-question history, progress data, and review activity.

Pass guarantee, refund, and dispute information

If you purchase a guarantee product, request a refund, submit proof, or dispute a transaction, we may collect information needed to review eligibility. This may include legal name, product information, official exam date, submitted proof of exam result, payment or refund details, account history, attempt history, communication records, and fraud-prevention review notes.

Referral, site credit, and payout information

If you use PassHero referral, registration credit, site credit, or payout features, we may collect or generate information such as referral codes or links, referred-user relationships, qualifying transactions, commission or reward records, site credit balance, redemption history, payout readiness status, payout requests, review notes, and information needed to comply with tax, accounting, anti-fraud, and payment requirements.

Instructor partner and student recommendation information

If you apply to become an instructor partner or submit a student recommendation request, we may collect information such as contact details, service area, application details, listing preferences, uploaded documents, review status, lead matching records, student consent records, contact release records, and lead credit usage records.

Uploaded documents and files

We may collect documents or files that users choose or are required to upload, including guarantee proof, refund proof, instructor application documents, or other supporting materials. Users must not upload false, altered, misleading, unauthorized, or third-party documents unless they have lawful authority to do so.

Technical, device, and security information

We may collect technical information such as IP address, browser type, device type, operating system, referring page, pages visited, timestamps, login activity, cookie identifiers, error logs, security logs, and anti-abuse signals.

Communications

If you contact us, submit a form, request support, or interact with emails from us, we may collect your message content, contact details, attachments, support history, and communication preferences.

4. How We Use Information

PassHero uses personal information for purposes that include:

• creating, authenticating, and managing user accounts;
• providing free sample exams, paid mock exams, study tools, and product access;
• tracking exam attempts, scores, progress, product expiry, and wrong-question review data;
• processing purchases, renewals, refunds, chargeback reviews, and support requests;
• administering pass-guarantee eligibility, proof review, and refund decisions;
• administering referral rewards, registration credits, site credits, payout requests, and related anti-fraud review;
• reviewing instructor partner applications and managing student recommendation lead matching;
• communicating transactional, service, security, support, and account-related notices;
• sending marketing or promotional communications where permitted by law and your communication preferences;
• improving website design, product functionality, content quality, and user experience;
• protecting PassHero, users, partners, and the public from fraud, abuse, unauthorized access, scraping, account sharing, and misuse;
• maintaining business, tax, accounting, legal, audit, and compliance records;
• enforcing our Terms of Service, product rules, guarantee rules, referral rules, and other program requirements.

5. Consent and Choices

By using PassHero services, creating an account, submitting information, purchasing a product, uploading documents, participating in a referral or credit program, or using instructor recommendation features, you consent to the collection, use, and disclosure of information as described in this Privacy Policy and as otherwise permitted or required by law.

You may withdraw consent for optional communications or certain optional uses of information, subject to legal, contractual, security, fraud-prevention, accounting, tax, audit, and operational limits. If you withdraw consent for information required to provide a service, we may not be able to provide that service.

6. Cookies, Analytics, and Tracking

PassHero may use cookies and similar technologies to keep users logged in, remember preferences, protect accounts, prevent fraud, understand site traffic, measure product performance, and improve the user experience.

Cookies may include:

• essential cookies needed for login, checkout, security, and account functions;
• analytics cookies used to understand traffic and usage patterns;
• preference cookies used to remember settings or improve usability;
• marketing cookies only where used and permitted by law.

You can usually control cookies through your browser settings. Blocking essential cookies may prevent parts of PassHero from working properly.

7. Payments and Third-Party Processors

Payments may be processed by third-party checkout or payment providers. PassHero may receive transaction-related information such as payment status, order reference, product purchased, price, refund status, and customer account information needed to activate access or support the order.

PassHero does not intend to store full credit card numbers on its own website systems. Payment details are handled by third-party payment providers according to their own security and privacy practices.

8. When We Share Information

PassHero does not sell personal information. We may share information only as reasonably necessary for legitimate business, service, security, legal, or user-authorized purposes.

We may share information with:

• website hosting, database, backup, and security providers;
• payment, checkout, refund, and fraud-prevention providers;
• email delivery, form, analytics, and support service providers;
• professional advisors such as accountants, lawyers, auditors, or tax advisors when needed;
• instructor partners or students where a recommendation lead has been matched and contact release has been authorized or otherwise permitted by the applicable program rules;
• government, regulatory, law enforcement, or dispute-resolution bodies where required or permitted by law;
• another organization in connection with a business transaction such as a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate safeguards where required.

9. Storage, Cross-Border Processing, and Retention

PassHero may store or process information in Canada or in other jurisdictions through service providers. Information processed outside your province or outside Canada may be subject to the laws of the jurisdiction where it is processed.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining account and exam records, resolving disputes, preventing fraud, complying with legal obligations, supporting tax and accounting records, and enforcing program rules.

Some information may be retained after an account is closed where necessary for legal, tax, audit, fraud-prevention, dispute-resolution, guarantee, refund, referral, payout, or security reasons.

10. Security Safeguards

PassHero uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, and destruction.

Safeguards may include account access controls, password protection, limited administrative access, private storage for sensitive uploads where applicable, security monitoring, audit records, and backup practices.

11. Users Under the Age of Majority

Some PassHero users may be preparing for driver knowledge tests or other exams while under the age of majority. Users under the age of majority should use paid services with involvement or permission from a parent or legal guardian where required.

Parents or guardians may contact PassHero at support@passhero.ca to ask privacy-related questions about a minor user’s account, subject to identity verification and applicable law.

12. Your Privacy Rights

Subject to applicable law and reasonable verification, you may request:

• access to personal information PassHero holds about you;
• correction of inaccurate or incomplete information;
• withdrawal from optional marketing communications;
• closure or deletion of an account where legally and operationally possible;
• information about how your personal information has been used or disclosed.

We may refuse, limit, or delay a request where permitted or required by law, including where records must be retained for security, legal, tax, accounting, audit, dispute, guarantee, refund, referral, payout, or fraud-prevention purposes.

13. Email and Marketing Communications

PassHero may send transactional or service emails related to your account, purchases, product access, password resets, security, exam activity, guarantee requests, refunds, referrals, site credits, instructor leads, or support requests.

We may also send promotional or marketing communications where permitted by law and your communication preferences. You may unsubscribe from marketing emails using the unsubscribe method provided in the message or by contacting us. Transactional, security, and account-related emails may still be sent where necessary to provide services or protect users.

14. Third-Party Links

PassHero may link to third-party websites, payment pages, resources, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of third-party services before providing information to them.

15. Changes to This Privacy Policy

PassHero may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date. Continued use of PassHero after an update means you accept the updated Privacy Policy.